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Helper Guides

Introducing Home Helper ratings and reviews

by Lindsey Nathan on 21 September 2018 09:46am 2510

Ratings for Home Helpers is now live

First and foremost, Close to Hand is a community and as such we want to encourage people to share information and communicate with each other. That’s why we’ve enabled registered members to leave recommendations and reviews of Home Helpers.

As we have a fresh new approach to elderly care, we actively seek feedback from those that have used the site to find help at home, looking for ways to improve the online service. We’ve received so many heart-warming emails of thanks from members and recommendations for Home Helpers that we wanted to have the ability to share them for the benefit of the community we’re building.

Transparency and trust
Did you know that consumers of products and services trust recommendations from friends and family over any type of online marketing and advertising? The fact is, 90% of consumers read online reviews and 88% of consumers trust them as much as personal recommendations.

Personal recommendations
Our members have sent us Home Helper testimonials because they’re pleased with the service they received and want to express their gratitude. Being transparent and open is important to us and featuring recommendations and enabling ratings is just another way for us to share these emails and build trust.

This move comes just two months after we brought in Home Helper ID verification and background checks for premium members. We understand that you want to book in a Home Helper that your community knows and trusts.

Built on an ethos of helping local people
Don’t worry if a Home Helper listed on the site doesn’t have any reviews or ratings just yet, as it’s a new function it will take time for people to use it. Only registered Close to Hand members can leave reviews on Home Helper profiles, this avoids any concerns over ‘fake’ recommendations.

If you’ve used a Home Helper listed on Close to Hand, please rate and review them. Those with the highest ratings and positive reviews will be featured higher up in Home Helper local searches, so you will be helping others looking for support at home to have recommended people to contact.

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